Legal

Terms of Service

Last updated: June 2026 · Effective upon account creation or first use

Contents

1. Acceptance of terms 2. The service 3. No guaranteed results 4. Subscriptions and billing 5. Founding Deal pricing 6. Cancellation and refunds 7. Acceptable use 8. Connected tools and authorization 9. Disclaimers and limitation of liability 10. Termination 11. Governing law 12. Contact

1. Acceptance of terms

By creating an account, subscribing, or using Orchestrator (the "Service," operated by us, "Orchestrator," "we," or "us"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

These terms apply to all users, including founding members and higher-tier customers. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these terms.

2. The service

Orchestrator helps service businesses recover revenue by working their follow-up. Depending on your plan, the Service includes:

Identifying jobs and estimates that have gone quiet and need follow-up
Drafting follow-up messages across email and text
A human-in-the-loop workflow so you approve drafts before they send, where that workflow applies
Connections to your email, messaging, and customer/job tools
For higher tiers, additional onboarding, custom playbooks, setup, and account management as described at purchase

We may modify, add, or remove features. We will not materially reduce the core functionality you are paying for without reasonable notice.

3. No guaranteed results

Orchestrator is a tool to help you follow up faster and more consistently — it does not guarantee any specific outcome. We do not promise a particular number of recovered jobs, closed estimates, revenue, response rate, or return on your subscription.

Marketing statements about recovering jobs or closing more work describe what the Service is designed to help you do. They are not a guarantee of results. Outcomes depend on many factors outside our control, including your pricing, your customers, your market, your data quality, and how you use the Service.

4. Subscriptions and billing

Orchestrator is offered on recurring subscription plans. By subscribing, you authorize us (through our payment processor, Stripe) to charge your payment method on a recurring basis until you cancel.

The Founding Deal is billed at $1,000 per month
Higher tiers — Done-With-You and Done-For-You — are billed at the rates presented at purchase (currently $5,000 and $8,000 per month, respectively) and may include separate scope agreed in writing
Monthly plans renew each month on your billing date until cancelled
All prices are in U.S. dollars and are exclusive of any applicable taxes, which may be added based on your location
Failed or declined payments may result in suspension of the Service until payment is resolved

5. Founding Deal pricing

The Founding Deal is offered at $1,000/month with the rate locked for 2 years from your subscription start date. During that period, your monthly rate for the Founding Deal will not increase.

The locked rate applies to the account that originally subscribed to the Founding Deal and is non-transferable
If you cancel the Founding Deal, the locked rate ends; resubscribing later is at the then-current pricing
After the 2-year period, your subscription continues at the then-current standard rate unless we agree otherwise in writing, and we will give you reasonable notice of any rate change
The Founding Deal may be offered to a limited number of customers and may be withdrawn for new sign-ups at any time

6. Cancellation and refunds

You may cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of your current billing period, and you retain access until then.

We do not provide partial refunds for unused time in a billing period unless required by law
Charges already incurred are non-refundable except where required by law or where we expressly agree otherwise in writing
If we discontinue the Service entirely, we will provide reasonable notice and refund any prepaid, unused portion of your subscription

To cancel or ask a billing question, email booking@orchestrator.so. We'll confirm your cancellation in writing.

7. Acceptable use

You agree not to use Orchestrator to:

Violate any applicable law or regulation, including marketing, anti-spam, and consumer-protection laws (such as CAN-SPAM and TCPA where applicable)
Send messages to people who have not consented to be contacted, where consent is required
Access systems or accounts you are not authorized to access
Send fraudulent, deceptive, or unlawful content
Connect credentials for accounts you do not own or are not authorized to use
Use the Service to do anything you would not be legally permitted to do yourself

You are responsible for the messages sent from your account and for ensuring you have the right to contact your recipients. We may suspend or terminate accounts that violate these terms.

8. Connected tools and authorization

When you connect a tool or provide credentials, you authorize Orchestrator to access that service and act on your behalf as described. By connecting, you confirm that:

You are authorized to use the credentials and connections you provide
You have reviewed and agree to the terms of the third-party tools you connect
You are responsible for actions taken using your credentials and the messages sent from your account
You will not connect accounts belonging to others without their authorization

We are not responsible for third-party platform outages, changes, or enforcement actions (including account suspensions) that affect connected tools.

9. Disclaimers and limitation of liability

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated drafts will be accurate or suitable.

To the maximum extent permitted by law, we are not liable for:

Lost revenue, lost profits, lost business, or lost or corrupted data
Errors in AI-generated drafts or decisions you make based on the Service
Messages sent from your account or actions taken using your connected credentials
Third-party service disruptions, suspensions, or enforcement actions
Indirect, incidental, special, consequential, or punitive damages

Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the three (3) months immediately before the event giving rise to the claim.

10. Termination

You may cancel your account at any time, effective at the end of your current billing period. We may suspend or terminate your account if you violate these terms, fail to pay, or if we discontinue the Service.

Upon termination, your right to use the Service ends. We will retain and delete your data in accordance with our Privacy Policy and applicable law.

11. Governing law

These terms are governed by the laws of the State of [STATE], United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute will be the state or federal courts located in [COUNTY/STATE], and you consent to their jurisdiction.

Placeholder: [STATE] and [COUNTY/STATE] must be set by the founder before launch based on where the business is established.

12. Contact

Questions about these terms, billing, or your account:

booking@orchestrator.so
We respond to inquiries as promptly as we can.

Note: These Terms are provided as a good-faith starting point and are not legal advice. They should be reviewed by a qualified attorney before scaling — including the limitation-of-liability, refund, acceptable-use (CAN-SPAM/TCPA), and governing-law provisions — and the [STATE] / [COUNTY/STATE] jurisdiction placeholders must be set before launch.