Terms of Service

1. Acceptance of terms

By creating an account or using Orchestrator, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

These terms apply to all users including founding members, trial users, and paid subscribers.

2. The service

Orchestrator is an operating system for owners and operators. The service includes:

• Operating-system generation and ongoing work management
• Prepared and approved actions on your behalf
• Human review notifications and approvals
• Credential vault for third-party tool access
• Connected messaging channels where supported
• Weekly OS reports and operational summaries

We reserve the right to modify, add, or remove features with reasonable notice. We will not materially reduce the core functionality you subscribed for without offering a prorated refund.

3. Subscriptions and billing

Orchestrator is offered on monthly and annual subscription plans. By subscribing, you authorize us to charge your payment method on a recurring basis.

• Monthly plans renew every 30 days
• Annual plans renew every 12 months at the rate in effect at renewal
• You may cancel at any time — cancellation takes effect at the end of your current billing period
• We do not offer partial refunds for unused time on monthly plans (except within the guarantee period — see Section 5)
• Annual subscribers who cancel after the guarantee period receive a prorated refund for unused full months

All prices are in USD. Taxes may apply depending on your location.

4. Founding member terms

• The founding rate applies only to the account that originally purchased it — it is non-transferable
• If a founding member cancels their subscription, their founding rate is permanently forfeited and cannot be reinstated
• The founding cohort closes permanently at 100 seats — no exceptions
• Founding members may upgrade to higher tiers at standard pricing — the Origin seat is additive, not replaced
• Founding members receive all feature updates available to their plan tier

5. Refund policy

We stand behind Orchestrator with a 21-day total coverage window:

• 7-day free trial — no charge, no card required, full product access
• 14-day money-back guarantee — if you subscribe after your trial and request a refund within 14 days, we will refund you in full, no questions asked

After the 14-day guarantee window, all sales are final on monthly plans. Annual plans are eligible for prorated refunds of unused full months after the guarantee period.

6. Acceptable use

You agree not to use Orchestrator to:

• Violate any applicable laws or regulations
• Conduct unauthorized access to third-party systems or accounts
• Generate spam, unsolicited marketing, or fraudulent content at scale
• Circumvent platform terms of service in ways that could result in account bans or legal liability for Orchestrator
• Store credentials for accounts you do not own or are not authorized to access
• Use Orchestrator to conduct actions you would not be legally permitted to conduct yourself

We reserve the right to suspend or terminate accounts that violate these terms. Violations that cause legal or reputational harm to Orchestrator may result in immediate termination without refund.

7. Credential vault and system access

When you store credentials in Orchestrator's vault, you are authorizing Orchestrator to access those services on your behalf. By doing so, you confirm that:

• You are authorized to use the credentials you provide
• You have reviewed and agree to the terms of service of the third-party tools you connect
• You understand that actions taken using your credentials are your responsibility
• You will not store credentials for accounts belonging to others without their explicit authorization

Orchestrator is not liable for actions taken through connected credentials that violate third-party platform terms, result in account suspensions, or cause unintended side effects in connected tools. You assume full responsibility for outputs produced using your credentials.

8. Limitation of liability

Orchestrator is provided "as is." To the maximum extent permitted by law, we disclaim all warranties, express or implied. We are not liable for:

• Business losses, lost revenue, or lost data resulting from service interruptions
• Errors in service outputs or decisions made based on service recommendations
• Actions taken using your stored credentials
• Third-party service disruptions that affect Orchestrator's operation

Our total liability to you for any claim arising from use of Orchestrator shall not exceed the amount you paid us in the 3 months preceding the claim.

9. Termination

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account if you violate these terms, fail to pay, or if we discontinue the service. In the event of service discontinuation, we will provide at least 30 days notice and a prorated refund for any unused subscription period.

Upon termination, your data is retained for 30 days and then permanently deleted, except where retention is legally required.

10. Contact

Questions about these terms: